Top Three Approaches for Optimized Contact Management Results in ARM

Terry Glidden

With our telephony auditing service in ARM, we have gleaned valuable insights into the various telephony practices in our industry. Surprisingly, many agencies continue to function with “out of the box” dialer settings and contact management strategies. Does that sound like you? Or do you simply want to know if there are ways to be more effective with your dialer?

In our webinar, Top Three Approaches for Optimized Contact Management Results in ARM we cover:

–     Increasing contact rates with adjustments to strategy & learn our TOP THREE recommendations

–     How to determine which outbound strategy to deploy

–     Latest technologies and practices in contact management

Walk away with tangible considerations for your ARM operation and a better understanding of the value of regular telephony audits.

Contact

Terry Glidden has worked in the receivables management market for nearly 20-years. Glidden’s background includes nearly 16 years working at Ontario Systems, LLC providing product and operations services. Glidden works closely with agencies on inventory prioritization, data analysis, and strategy improvements. Most recently, Glidden transitioned to The Intelitech Group focusing on driving results with data and analysis.