A Fun Way to Train Collectors And Stay Compliant

StackUp introduces a non-traditional way of training that is simple, easy to track and flexible. It is a game designed to keep collectors engaged, informed and motivated while on the phones.

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Areas of Learning:

Collectors become trained in compliance, communication techniques and collection news. With compliance, collectors will be prepared for regulations from the FDCPA, FCRA, HIPAA, GLBA, TCPA and the CFPB. With collection news, new questions are added weekly to keep collectors informed on the latest trends and changes effecting the recovery industry. With communication techniques, collectors will stay in tune with proven methods and styles used when working with people to recover revenue.

Manager Incentives

Managers can customize the game for their team by adding their own questions. Managers can also track performance and provide inexpensive ongoing training.

Collector Incentives

Collectors compete against each other (or other agencies) for monthly cash prizes, accolades and certifications. They are learning while having fun.

Getting Started

To sign up your organization go to www.playstackup.com and select ‘sign up’. Cost is calculated by organization not by number of associates, so it doesn’t matter how many collectors you have playing, only one flat fee per organization.

Collectors are learning, but don’t realize it because they are having fun

– John Fleming | MCOT, Inc