PowerUp is quickly becoming the largest and most important event in ARM, as tech and financial services are becoming one in the same. Ontario Systems continues to focus on a comprehensive ecosystem of technology and services, and we’re excited to be a part of it.
Here are our takeaways from PowerUp 2019:
-Data privacy is an emerging priority for all agencies, and their vendors. We look forward to publishing comprehensive guidelines on how we protect data for customers, and how our customers can use our solutions to better track and notate accounts.
-Proposed rule-making outlook remains largely positive – however, we are seeing the need to integrate newer technologies, such as texting and email, into “attempt” counts and other rules. Workflow and cadence management are becoming more important than ever to design, document and control consumer outreach.
-Agencies are still lacking in the level of visibility they need to reach operational excellence. Too many business decisions are still being made by gut instinct or decision by committee. Fortunately, data is quickly being realized as more than just a trend. Data is revolutionizing the industry with its impact to drive better performance, increase profitability and create stronger client relationships.
Overall, we enjoyed the positive mood and having the opportunity to talk with our customers. We would love to hear your thoughts on our perspective and if you have anything to add. Let us know in the comments.