With a new year comes new opportunities; it’s a time for self-evaluation and reflection. 2020 was a wake-up call for many of us in the ARM industry and throughout the business world. Although many of us took a hit, it wasn’t nearly as bad as some other industries. Most people I’ve talked to are more optimistic about 2021 than 2020; after all, how could it get worse right? One area will improve, though, no matter how tough 2021 might be, and that is companies’ acceptance to change and evolve with whatever the new year throws at them. At the beginning of 2020, with the gradual rise of the pandemic and civil unrest, many of us were slow to take action until we had no other choice.

Even though the pandemic still isn’t over and there continues to be civil unrest, I think most companies are in a better position now than they were at the beginning of 2020, and if things do get worse – they’ll be quicker to react and make adjustments. In addition to the challenges of 2020, the new year will have its own set of challenges, mainly from the transitioning of governments with a new president. Historically, this is what has kept most of us up at night in regards to our business. New changes in legislation, regulations, and restrictions from governmental actions make it harder to do our jobs and stay in business. So how do we plan for a new year with so much change and uncertainty? Well, we can thank 2020 for that; 2020 was a wake-up call that has put businesses in a better mindset to prepare themselves for whatever comes in 2021 to act instead of reacting.

Virtual conferences, remote employees, and workflow optimization are a few areas that organizations have had to adjust to navigating through 2020. As we prepare for a new year, knowing what happened last year, organizations can make the appropriate necessary adjustments for the future. As a consulting and analytics company, we’ve noticed organizations who optimize their recovery workflow through automation, machine learning, and analytics are in a much better position to navigate their company through these ‘winds of change.’ They have a better understanding of their organization’s past, present, and future performance.


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