Category: Uncategorized

Redefining ARM Operational Excellence

We’re thrilled to be speaking at PowerUp 2019, Ontario Systems Annual User Conference, with one of our valued clients, Mark Boich, from JP Recovery Services, Inc. Our session, Road-tested ARM Analytics: Learn About Today’s Most Advanced Operations, is a peer-to-peer…

Using Competition in Your Call Center: Three Reasons to Incorporate a Gamified Strategy for Your Collectors Today

One of the biggest challenges in ARM is keeping your collectors motivated. At industry shows, classes regarding collector motivation are packed because we’re all seeking new ideas.  And it’s understandable -- a person’s patience is tested multiple times a day when working in customer service.…