Stay current with the latest news from The Intelitech Group. Here you will find press releases, product enhancements, market perspectives and other important articles regarding what’s occurring at Intelitech.
We’re thrilled to be speaking at PowerUp 2019, Ontario Systems Annual User Conference, with one of our valued clients, Mark Boich, from JP Recovery Services, Inc. Our session, Road-tested ARM Analytics: Learn About Today’s Most Advanced Operations, is a peer-to-peer…
Author: Terry Glidden Constant optimization of your account strategy is nothing new in ARM – testing new workflows, scores, data enrichment and other strategies is an ongoing process of adjusting and observing. Innovative servicers to ARM recognize that work effort…
One of the biggest challenges in ARM is keeping your collectors motivated. At industry shows, classes regarding collector motivation are packed because we’re all seeking new ideas. And it’s understandable -- a person’s patience is tested multiple times a day when working in customer service.…
Most people don’t think I want to be a debt collector when I grow up. But despite its lack of glamour, it has ended up being a rewarding career and industry for the many who end up in debt collections…
What has the power to improve collector performance, employee turnover rates, client retention, overall collection performance AND your effectiveness? It’s not a riddle – it’s data and scoring. Most agencies are using data and scoring today, but it’s not always…
Data and scores are nothing new in the ARM industry -- we're all doing it on some level, spending time and resource, and many are left wondering if it's really working. Sitting in on one of many recent ARM industry…
