BTW - Texting is Preferred by Most Consumers
Comedian Gary Gulman said; “to me, the phone is this seldom used app… on my phone. And if you use it on me… I’ll be furious! You should text me first, to see if I’m even taking phone calls that day.” It…
Intelitech Blog
Stay current with the latest news from The Intelitech Group. Here you will find press releases, product enhancements, market perspectives and other important articles regarding what’s occurring at Intelitech.
Category: The Intelitech Group
Crushing the 2023 Tax Season
Did anyone forget how to run a healthy tax season program with the last 24 months of unpredictable refunds and stimulus checks? Let’s talk about key decisions as part of any tax season discount campaign. Manage costs If given a…
Scores Alone Aren't Enough
Everyone in collections knows that using a score can help you be more efficient, but how many agencies find using a score boosts profitability in practice, month in and month out? To ensure that having a score turns into profiting from the score, Intelitech…
A Little More Charity Please
Today’s inflation is wreaking havoc, like the often-bitter storms of winter. Consumers seek shelter by applying for charitable assistance wherever they can. The qualification process can be tedious for consumers and expensive for agencies, hospitals, and businesses to comply with…
Data Pre-COVID is Useless... Or is it?
It’s difficult to find a person or organization that hasn’t been touched by the COVID event. We shop, do business, socialize, and consume healthcare with different expectations. You may have heard people say that since all this upheaval, data you…
Wait Time Vs. Withdrawn Rate
The debate over which is the higher priority between agent wait time and the withdrawn rate has gone on for as long as contact management solutions have been in our industry. People feel passionate about their approaches and have based…
