Category: Stackup

Using Competition in Your Call Center: Three Reasons to Incorporate a Gamified Strategy for Your Collectors Today

One of the biggest challenges in ARM is keeping your collectors motivated. At industry shows, classes regarding collector motivation are packed because we’re all seeking new ideas.  And it’s understandable -- a person’s patience is tested multiple times a day when working in customer service.…

Investing in Collectors’ Personal Development

I recently attended a webinar, hosted by AccountsRecovery.net, where a panel of leaders from various agencies discussed how they train their collectors. Training methods varied but the challenges in training collectors were relatively the same. One of the challenges mentioned…

5 Ways Competition Improves Collector Training

At The Intelitech Group we love competition. We have competed in ping-pong, sports bracket challenges, and Fitbit competitions. We always find a way to turn something into a competition. So, when collection agencies came to us saying they were ready…