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Builds Consistency in how calls are handled from one collector to another
Reduces operational expenses due to reductions in average call handling time
New collectors are up to speed faster without practicing on live calls
Reduces or eliminates the need for seasoned collectors to be trainers
Incorporates listening and type-and -talk skills within many of the simulations
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- Increases collector confidence as they master the most common debtor excuses and styles
- Management can monitor training progress through agency's internal network
- Improves Manager/Collector interaction through management simulations
- Increases the competence and confidence of collectors to improve collections and services
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- Enhances a collector's vocal tone, pace, volume, and inflection
- Minimizes collector turnover by maximizing potential in candidates
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- Enhances best practices techniques of seasoned collectors
- Agency customizable coaching screens and quizzes
- Simulations developed from actual collection calls
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