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Credit & Collections
Business &
Personal Development
Sales & Marketing
Theory of Constraints
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Credit
& Collections - click
on the links below for additional information and to purchase.
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Credit
and Collection Forms and Procedures Manual
This reference book explains and illustrates many methods to manage
credit risk and to collect delinquent accounts. The ideas and innovations
presented are working successfully elsewhere.
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Complete
Guide to Credit and Collection Law
POWERFUL READING! The world we live in is dependent on credit and
this book gives a very insightful and tremendously useful guidance
in understanding the laws that governs our financial rights.
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Collection
Management Handbook: The Art of Getting Paid
No matter how successful a sales operation is, if customers don't
pay their bills, the company is left holding the bag. Companies across
the country are out billions of dollars in delinquent money. This
book shows companies how to use a variety of new credit collection
techniques to successfully collect their outstanding bills.
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Credit
& Collection Letters That Get Results
Extending, denying, and collecting debts are crucial areas that can
make or break a small business. Yet many businesses send letters that
either alienate customers or fail to convince the debtor to pay. With
this volume, you can have at your fingertips the perfect letter for
any credit or collection problem, already written for you, along with
advice on how to compose your own.
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Collections
Made Easy
Collections Made Easy was written to help businesses stay in business
and gain control of their receivables. It helps you overcome your
reluctance to make collection calls and keep better track of who pays
when.
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How
to Collect Debts (and Still Keep Your Customers)
Superior debt-collection strategies to prevent running out of cash
and running off customers. Great products and super sales don't mean
a thing if a company can't get its customers to pay their bills. In
fact, bad debt can quickly turn a healthy company into an ailing,
cash-strapped company--or even a bankrupt one. Which is why it's imperative
to collect as much money as possible, as fast as possible, while still
maintaining the goodwill of debtors. It's a tall order, but one that's
totally feasible with the effective collection strategies outlined
in this lively and important new book.
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Paid
in Full
An excellent resource for the professional just starting out, as well
as the seasoned executive who needs to update his or her skills. This
book is not only informative, it holds the reader's attention through
its many real-life examples and anecdotes.
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Hard-Core
Collections
Learn from a pro the secrets of collecting back child support, court
judgments and other "uncollectible" bills by balancing legal
issues with street realities. Plus, how to set up your business, attract
well-paying clients, ensure delivery of installment payments and make
sure you get your money up front. For academic study only.
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Credit
and Collection Handbook
Intended as a practical, user-friendly guide to credit and collection
principles and practices. Discusses how to to address daily problems
with domestic customers, deal with the globalization of business,
improve overall productivity, reduce bad debt losses, reduce delinquencies
and maintain acceptable DSO, for making more sales. DLC: Credit--management.
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Business & Personal Development
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The
Platinum Rule: Discover the Four Basic Business Personalities - And
How They Can Lead You to Success
The Platinum Rule provides a simple technique for increasing understanding
in the workplace, a social setting, or anywhere else. The Platinum
Rule gives easy benchmarks and tools to identify other people's personality
style, their likes and dislikes, through vocal and visual clues. |
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The
Fred Factor : How passion in your work and life can turn the ordinary
into the extraordinary
In THE FRED FACTOR, Mark Sanborn illuminates the simple steps each
of us can take to transform our own lives from the ordinary – into
the extraordinary. Sanborn, through stories about Fred (his mail carrier)
and others like him, reveals the four basic principles that will help
us bring fresh energy and creativity to our life and work: how to
make a real difference everyday, how to become more successful by
building strong relationships, how to create real value for others
without spending a penny, and how to constantly reinvent yourself.
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The
7 Habits of Highly Effective People
Stephen Covey, an internationally respected leadership authority,
realizes that true success encompasses a balance of personal and professional
effectiveness. This book is a manual for performing better in both
arenas. His anecdotes are from family situations as well as from business
challenges. |
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First
Things First: To Live, to Love, to Learn, to Leave a Legacy
Using this book will help you create balance between your personal
and professional responsibilities by putting first things first and
acting on them. Covey teaches an organizing process that helps you
categorize tasks so you focus on what is important, not merely what
is urgent |
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Living
the 7 Habits : The Courage to Change
Presents more than 70 stories of people as they meet challenges and
practice the seven habits. Some are ordinary slices of life; others
are pivotal moments or life changes. The stories are organized thematically
into individual, family, community, education, and workplace--with
commentary from Covey following each story. If you practice the seven
habits and seek inspiration and a feeling of community, this book
will help you find both. |
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The
8th Habit: From Effectiveness to Greatness
A follow-up to the 7 Habits calls for an eighth habit to achieve personal
and organizational excellence: "Find your voice and inspire others
to find theirs." This book details how, after finding your own voice,
you can inspire others and create a workplace where people feel engaged.
This includes establishing trust, searching for third alternatives
(not a compromise between your way and my way, but a third, better
way) and developing a shared vision. |
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Winners
Never Cheat : Everyday Values We Learned as Children (But May Have
Forgotten)
"Jon Huntsman has taken us back to the basics—the basic values that
transcend all professions and cultures. He has provided real-life
examples that are inspiring and show that 'good guys'; really can
finish first. And he shows us how you can learn from mistakes. It
is a 'must read' for both young men and women just stepping onto the
golden escalator to success and anyone seeking reassurance that how
one lives every day really does matter." —Marsha J. Evans, President
and CEO, American Red Cross |
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Topgrading:
How Leading Companies Win by Hiring, Coaching, and Keeping the Best
People
"Simply put, topgrading is the practice of packing the team with A
players and clearing out the C players," Smart writes. "'A players'
is defined as the top 10 percent of talent available at all salary
levels--best of class. With this radical definition, you are not a
topgrader until your team consists of all A players. Period." |
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Winning
Jack Welch focuses on his actual management techniques. He starts
with an overview of cultural values such as candor, differentiation
among employees, and inclusion of all voices in decision-making. In
the second section he covers issues around one's own company or organization:
the importance of hiring, firing, the people management in between,
and a few other juicy topics like crisis management. The balance of
the book is just as compelling. |
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Richest
Man in Babylon
The principles in Richest Man in Bablyon are timeless. Remember, you
can live off your income, but you can't get wealthy off your income.
You only get wealthy by investing and Richest Man in Bablyon teaches
that all important step of investing. |
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Think
and Grow Rich
Think and Grow Rich is a tool that can be used to advance oneself
through the many trials and tribulations that face a person in the
course of life. There have not been many books that truly are a must
read. You don't have to want to be a billionaire for it to benefit
you. |
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In
Search of Excellence : Lessons from Americas Best Run Companies
Based on a study of forty-three of America's best-run companies from
a diverse array of business sectors, In Search of Excellence describes
eight basic principles of management -- action-stimulating, people-oriented,
profit-maximizing practices -- that made these organizations successful.
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The
Essential Drucker : The Best of Sixty Years of Peter Drucker's Essential
Writings on Management
This book revisits some of modern management's most inspired writing
and presents it in a way that should appeal to both newcomers and
those needing a refresher course on Drucker's basic beliefs. His goal
is to offer a "coherent and fairly comprehensive Introduction to Management".
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The
Daily Drucker : 366 Days of Insight and Motivation for Getting the
Right Things Done
These 366 daily readings have been harvested from Drucker's lifetime
of work. At the bottom of each page, the reader will find an action
point that spells out exactly how to put Drucker's ideas into practice.
The Daily Drucker is for anyone who seeks to understand and put to
use Drucker's powerful words and ideas. |
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Managing
for Results
The effective business, Peter Drucker observes, focuses on opportunities
rather than problems. This volume shows what the executive decision-maker
must do to move his enterprise forward. One of the notable accomplishments
of this book is its combining specific economic analysis with a grasp
of the entrepreneurial force in business prosperity. |
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Thriving
on Chaos
This textbook cites dozens of specific business situations and person-to-person
responses in support of its step-by-step instructions for turning
a failing enterprise around if those involved can act fast. Tom Peter's
45 "prescriptions" for survival boil down to enlightened leadership
through innovation and flexibility in management style and organizational
structure. |
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Introducing
Neuro-Linguistic Programming: Psychological Skills for Understanding
and Influencing People
NLP skills are proving invaluable for personal development and professional
excellence in counseling, education, and business. Speak in such a
way that the words spoken will have the desired effect and impact
in your communications. |
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NLP
: The New Technology
Short for neuro-linguistic programming, NLP is a revolutionary approach
to human communication and development. In NLP: The New Technology
of Achievement, you'll be guided step-by-step through specific programs
for learning the characeristics of top achievers and creating a blueprint
for unlimited sucess. |
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Sales & Marketing
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The New Strategic Selling : The Unique Sales System Proven Successful
by the World's Best Companies, Revised and Updated for the 21st Century
Confronts the rapidly evolving world of business-to-business sales
with new real-world examples, new strategies for confronting competition,
and a special section featuring the most commonly asked questions
from the Miller Heiman workshops. |
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Conceptual Selling
Sales today is not about tips and techniques - buyers have become
quite sophisticated and expect more than product and service pitches
from sales people. Conceptual Selling lays out a logical, approachable
process that can be taught, coached, and repeated. |
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The
New Conceptual Selling : The Most Effective and Proven Method for
Face-to-Face Sales Planning
In The New Conceptual Selling, readers will discover how to shift
the focus from the product pitch to the customer by developing and
using a very specific buyer/seller communication process that leads
to quality sales. |
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Successful
Large Account Management
Large Account Management Process (LAMP) from Miller Heiman presents
a logical, team friendly method of knowing how your company is positioned
in your large accounts, and what needs to be done to maintain or improve
that position. |
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The
New Successful Large Account Management : Maintaining and Growing
Your Most Important Assets -- Your Customers
This down to earth approach helps a salesperson to organize their
work in developing their account plans in a straightforward and pragmatic
way. Instead of focusing on history, LAMP is targeting the future
and helps you to align your resources through action plans. |
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Permission
Marketing: Turning Strangers Into Friends, and Friends into Customers
Seth Godin, one of the world's foremost online promoters, offers his
best advice for advertising in Permission Marketing. Godin argues
that businesses can no longer rely solely on traditional forms of
"interruption advertising" in magazines, mailings, or radio
and television commercials. |
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The
Greatest Salesman in the World
Og Mandino's classic remains an invaluable guide to a philosophy of
salesmanship. Mandino's clear, simple writing style supports his purpose:
to make the principles of sales known to a wide audience. Mandino
believes that to be a good salesperson, you must believe in yourself
and the work you are doing. |
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How
to Master the Art of Selling
It’s considered the world’s best reference guide and has been used
for more than 17 years in every sales profession. Even if you’ve been
selling for years, you’ll find page after page of valuable information
guaranteed to help you serve more clients while boosting your bank
account. |
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Tom
Hopkins' Low Profile Selling
Today’s customers are better educated and more sophisticated than
ever before. To keep a competitive edge in the market, salespeople
have learned that a “low profile selling” style and exceptional service
are what gets prospects’ attention. But it’s Tom’s techniques that
will eventually turn those prospects into clients. |
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Theory of Constraints
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The
Goal: A Process of Ongoing Improvement
A survey of the reading habits of managers found that though they
buy books by the likes of Tom Peters for display purposes, the one
management book they have actually read from cover to cover is The
Goal. |
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Necessary
But Not Sufficient
After reading the newspapers and following the sharp oscillations
of the stock market, it becomes apparent that hi-tech companies are
of a different breed. Never before have the chances of making a fortune
been so realistic and never before have large companies been so fragile.
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It's
Not Luck
Learn more about the powerful techniques first presented in the best-selling
business novel, The Goal. In this book, Dr. Goldratt, through examples
in a variety of industries, shows how to apply TOC to sales and marketing,
inventory control, and production distribution. |
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Critical
Chain
This book (Critical Chain) is valuable to two main audiences: project
managers and senior managers... useful for dealing with one of the
most difficult and pressing management challenges: developing highly
innovative new products. |
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Goldratt's
Theory Constraints: A Systems Approach to Continuous Improvement
AWESOME book that puts it all together. Dettmer's book is for anyone
who wants to learn how to systematically use and master the Theory
of Constraints. While the Goldratt books will inspire and introduce
you to the techniques, Dettmer's will show you how to apply them step-by-step.
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Out
of the Crisis
Presents the assertion that America needs a new style of management
and of governmental relations with industry. A reprint of the 1986
version, based on W. Edwards Deming's 14 Points For Management. Offers
a theory about why current management has gone wrong and what to replace
it with. |
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The
New Economics for Industry, Government, Education - 2nd Edition
Presents a new, transformative theory of management style, the system
of Profound Knowledge. Shows how to create a product or service to
achieve continual growth, innovation, and improved market position.
Also explores reasons to abolish performance reviews on the job and
grades in school. |
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Management
Dilemmas: The Theory of Constraints Approach to Problem Identification
and Solutions
Conveys TOC methods through "virtual experience"-stories
of managers and the situations they need to resolve. Take note of
the dilemmas they're facing. Think about how you would respond under
those circumstances. Then, compare your reactions with Schragenheim's
TOC-influenced analysis. |
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The
Constraints Management Handbook
A new approach to improving the production of goods and services,
Constraints Management (CM), recognizes the powerful role of the constraint
(the limiting resource) in determining the output of the entire production
system. By learning about and mastering CM concepts, managers can
improve their companies' present output and plan for future growth
as well. |
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The
Measurement Nightmare: How the Theory of Constraints Can Resolve Conflicting
Strategies, Policies, and Measures
Shows how to resolve the conflicts and remove the accounting systems,
financial, and incentive measurement roadblocks to adopting TOC, thereby
gaining improved performance and sustaining competitive advantage.
The techniques that the author, leading authority Debra Smith, has
implemented and tracked at various companies highlight "the productivity
measurement nightmare". Especially important are the day-to-day
tools she developed to ensure successful implementation. |
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Securing
the Future: Strategies for Exponential Growth Using the Theory of
Constraints
Securing the Future uses the Theory of Constraints to provide solutions
to today's management problems. It documents the step-by-step approach
to achieving a strategic vision of long-term competitive advantage,
employment security, and customer satisfaction. Using a combination
of parable, methodology, and case studies, this book presents an in-depth
management road map to exponential improvement in any organization. |
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Throughput
Accounting
Reveals a new management tool for managerial accounting and shows
an alternative path for other management practices. Enables managers
to quickly see if their decisions increase profitability. Demonstrates
some of cost accounting's flaws, and shows how these errors will lead
to bad decision making. Compares the paradigm of TOC-based throughput
accounting with more conventional cost accounting methodologies and
in the process, demonstrates a new way to solve the complex problems
of modern management. |
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Project
Management in the Fast Lane: Applying the Theory of Constraints
The achilles heal of project management, especially in product development,
are the estimates of time and resources. Traditional project management
approaches can have a difficult time solving this. This book provides
an effective approach to proactively dealing with inaccuracy in
estimates. This process is called the critical chain approach, and
this is a good book for defining what critical chain is.
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Introduction
to the Theory of Constraints Management System
Tom McMullen's book fills an important, previously vacant niche in
the body of knowledge on constraint theory. It's an excellent broad-brush
picture of the systemic spread and implications of constraint theory.
Many of the other works in the public body of knowledge are specialized
or tightly focused. Tom ties the disparate facets of constraint theory
together. It's the first time I know of that anybody's ever publicly
characterized TOC as a "management system," but the shoe
fits. An excellent foundation for further exploration. |
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Thinking
For a Change: Putting the TOC Thinking Processes to Use
After an overview of the Theory of Constraints (TOC) and the types
of constraints that exist in any organization, the reader is led through
the step-by-step process of the two foundational thinking methods
on which the Thinking Processes are based. The reader can then use
the book as a field guide, learning the five processes as needed,
based on his or her own particular issues. |
