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Our goal is to provide collection industry professionals with the tools and information they need to run their businesses more efficiently and effectively, properly align resources (people, processes, and technology), and improve communication and relationships. We welcome your feedback; feel free to contact us.

We offer specialized solutions to address today’s collection challenges. Using proven business methodologies, cutting-edge analytics, and industry expertise, we deliver technology solutions to help our clients increase profitability.

Our technology solutions include:
Acumen!
Acumen! is a suite of products and services designed to provide Columbia Ultimate software users with the information they need to make sound business decisions. Acumen! uses analytics to profile accounts, forecast payment probabilities, track costs and produce specialized reports and graphs to increase your organization’s bottom line.

CollectorTalk!
CollectorTalk! is an affordable yet effective training solution designed to help each collector become a top performer. The unique technology of CollectorTalk! will arm your collectors with the skills they need to overcome debtor excuses and confidently collect the maximum amount on each call.

We champion two principles that are crucial to business success:

1) Business Alignment Symptoms of misalignment include: productivity difficulties, high turnover, animosity among departments, and client dissatisfaction. Proper alignment can alleviate many of these problems. We offer consulting services and technologies that can correctly align people, processes, and technology within your organization.

2) The Weakest Link/Constant and Never-Ending Improvement Our team of consultants can assist you in determining the process, resource, or technology within your organization that, if improved, will have the greatest positive influence on your business as a whole. This is the current “weakest link,” or the limiting factor that prevents you from obtaining your goal. By continually focusing on the one single process, resource, or technology that can provide the greatest improvement, your business will demonstrate steady, constant, and never-ending improvement.