Elevate!™
A System Of Year-Long Learning For Both Collectors And Coaches
In an ever-changing environment, it becomes vital to ensure your collectors and coaches are receiving the newest and very best training possible. The Intelitech Group, along with experts from across the collections industry, evaluated thousands of collection calls and discovered that the same skills were employed over and over by successful collectors. Using those core competencies, Elevate! seeks to educate collectors and coaches alike to be able to maximize the techniques of the best collectors.
Collector Training System
Elevate! is a system of education and feedback that uses core competencies in a multi-faceted approach. Designed to improve individual collector performance, Elevate! empowers coaches to identify areas of weakness and provide tools to not only train and educate, but also allow collectors the ability to practice their newly acquired skills.
Seeking to improve all facets of your collections, The Intelitech Group can now facilitate and improve every aspect of your training program.
Education
Continual Learning
Education is the core of any good collector. Through a variety of formats, including the introduction of online interactive training sessions with industry professionals, Elevate! will raise the bar for your frontline collectors. Collection training is not simply avoiding lawsuits; it's understanding human behavior combined with the ability to use that knowledge to increase collections and simultaneously decrease complaints.
- Boot Camp (Coach101, weekly online training sessions)
- Onsite Training (Collections Equation, perfect approach)
- Work books and training material
Practice
Actual Scenarios
Collectors are often told how to improve their collections and rarely given an opportunity to practice those skills. Using CollectorTalk!, arguably one of the most innovative training tools in the industry today, your collectors will finally be able to take skills from the training room to the collection floor without practicing at your client's expense.
- CollectorTalk! (10 licenses)
- CollectorTalk! Support
- CollectorTalk! Refresher Course 2x's
- Continuous CollectorTalk! Customizations
Evaluation
Track Progression
The Collector Performance Index (CPI) is a ground breaking approach gleamed from some of the best collectors in the industry to ensure your collectors are constantly being evaluated using objective standards that are focused on increased performance. Failure to measure the correct attributes simply leads to poor habits. Inconsistent or non-existent monitoring leads to collectors who are more resistant to change and more likely to burnout. Constant improvement requires constant monitoring.
- Online Access to Collector Evaluations
- Collector Performance Reports
- CPI Auditing
Coaching
Continual Guidance
Training is often reserved for the collector but it’s the coach that will have the longest affect on your collection staff. It’s the coach that will spend one on one time with your collectors for days weeks and months to come. Is your coach up to the task? Do they communicate effectively? Do they deal with conflict effectively? Can they effectively identify the areas your collectors need to improve? Do they lead and inspire or are they simply a manager? Elevate! provides not only training for your collectors but real world professional development in a wide variety of methods. Simply put, we take your manager and introduce them to the wider market of professional debt collectors and provide a mentor to navigate their way to better performance.
- Boot Camp (Coach101, weekly online training sessions)
- Onsite Training (Coach Clinic, C.O.R.E.)
- ACT Series (monthly webinar)
- The Ideas Book!
- Work Books and Training Material
- Dedicated Coach Mentor
