Ongoing education plays a vital role in the success of your organization. For collectors to be productive and effective, they need tools and training that help them get up-to-speed quickly and excel at recovering debt.
To automate and accelerate your collector training, The Intelitech Group offers CollectorTalk!™ - an easy-to-use computer-based training tool that builds interpersonal skills through simulated debt-recovery scenarios. With our unique learning system, both new and seasoned collectors will uncover tips and techniques that can help them collect more in less time.
The best collectors know that different people have different communication styles. Using CollectorTalk!, collectors learn to read the style of each debtor and tailor their approach accordingly.
Repeated practice, supported by an ideal "best practices" model, ensures that skills learned in the classroom are fully and consistently transferred to job performance. Collectors become more comfortable during live calls.
Many collection agencies train collectors to say things in a certain way; but in some cases, collectors forget this information or fail to apply what they've learned. Using our training and effectiveness tools, the right phrases and terminology become a part of the collector's mannerisms.
Based on two months of just eight one-hour practice sessions
When your collectors communicate skillfully with debtors, they can recover more dollars, more efficiently, and reduce operational expenses.
With CollectorTalk! your collectors "rehearse" calls by interacting with a simulation that feels just like a real collection call. They experience how to effectively collect payments by learning how to type and talk professionally as they interact with debtors.
The results? Collectors steadily build up their competence and confidence and ultimately build up your organization's bottom line.
According to industry research, some of the biggest issues facing collection agencies are a lack of professionalism among collectors, inconsistent training programs, high turnover among collectors, and high operational expenses associated with training. CollectorTalk! addresses each of these issues so your organization can:
The Collector Performance Index (CPI) is a ground breaking approach gleamed from some of the best collectors in the industry to ensure your collectors are constantly being evaluated using objective standards that are focused on increased performance. Failure to measure the correct attributes simply leads to poor habits. Inconsistent or non-existent monitoring leads to collectors who are more resistant to change and more likely to burnout. Constant improvement requires constant monitoring.
Investing in technologies today to streamline your collection operations means saving both time and money in the near and long-term. Why wait to make this investment?
If you're ready to learn more about how yiou can improve the effectiveness of your collectors, increase dollars recovered, and reduce collector turnover and operational expenses, contact us today at 1.360.260.9780 or by submitting a form on the website by clicking here.