TRAIN YOUR COLLECTORS TO BE TOP PERFORMERS

Connecting with your debtors by phone is one of the most effective ways to collect money. But when your collectors can't communicate skillfully, they tend to recover fewer dollars.

Elevate!™ - Collector Training System  (new)

Elevate! is a system of education and feedback that uses core competencies in a multi-faceted approach. Designed to improve individual collector performance, Elevate! empowers coaches to identify areas of weakness and provide tools to not just train and educate, but allow collectors the ability to practice their newly acquired skills.

Highlighted Portions of the System:

  • Collector Training - Onsite Training and online Boot Camps
  • CollectorTalk! - Training Program
  • Coach Training - Onsite Training and online Boot Camps for coaches
  • ACT Series - Monthly Webinar
  • Dedicated Coach Mentor - Training Mentor for Coaches
  • Collector Performance Index (CPI) - Collector Evaluation Tool

learn more about Elevate!

CollectorTalk!™ - Collector Training Program

CollectorTalk! is an affordable, easy-to-use computer-based training tool designed to improve collectors' interpersonal skills so they can recover more, more efficiently.

CollectorTalk! applies a behavioral model created from the best practices of agency top performers to:

  • Get new collectors up to speed faster
  • Sharpen the skills of experienced collectors
  • Build collector confidence
  • Improve consistency and quality
  • Increase promises to pay per hour
  • Reduce collector turnover and operational expenses

The Unique technology of CollectorTalk! will arm your people with the skills they need to overcome debtor excuses and confidently collect the maximum amount on each call. Visit the links below for more information, or contact us today.

learn more about CollectorTalk!