Vancouver, Wash. - November 09, 2010 -The Intelitech Group, a business consulting practice and technology solutions provider for the collection industry, recently announced the launch of a new method to train and interact with collectors. Elevate! teaches proven principles to collectors, supports and develops collection coaches, and is supported by an evaluation system that ensures collectors apply what they learn.
"Elevate! forms the basis of a complete training process or serves as a compliment to an already established program," says The Intelitech Group’s Senior Partner Doug Gregg. "This interactive training system ultimately supports the human side of the equation."
Elevate! also incorporates CollectorTalk!, an easy-to-use computer-based training tool that builds interpersonal skills through simulated debt-recovery scenarios. The innovative CollectorTalk! technology ensures that skills learned in the classroom are completely and consistently transferred to job performance—allowing collectors to practice the skills they need to effectively negotiate with debtors.
In the ever-changing collections environment, it is crucial for collectors and coaches to receive the best, most current training possible. The Intelitech Group, along with experts from across the collection industry, evaluated thousands of collection calls and discovered similar skill sets amongst the very best collectors. Using these core competencies, The Intelitech Group designed interactive online training courses for an entire collection team to learn and adopt. Four weeks of intensive boot camps are offered to introduce a new collector to the industry or take a veteran to the next level.
The Advanced Coaching Techniques (ACT) Series allows coaches the opportunity to learn collection skills. They will also be provided with insights into interpersonal communication, theories of motivation, effective monitoring skills, and much more. Coaches from across the country will have the opportunity to interact in meaningful ways and receive the direct attention of mentors from The Intelitech Group. For more information on Elevate!, visit www.intelitechgroup.com or www.ARMEDnet.com.
About The Intelitech Group
The Intelitech Group provides consulting and technology solutions to help agencies achieve optimal results. Leveraging industry expertise and market intelligence with latest technology innovations, The Intelitech Group brings extensive knowledge, insights and practical tools to help agencies delve deep into all facets of the organization to measure, analyze and implement results-oriented solutions.
Contact the Elevate team at 360-260-9780 or email@example.com. (download this article as pdf)