Welcome to The Intelitech Group™, providing collection solutions

Market PERSPECTIVES

Are Your Collectors Expecting Payment Today? »

According to industry research, some of the biggest issues facing collection agencies include inconsistent training programs, high turnover among collectors, and high operational expenses associated with training. To automate and accelerate your collector training, The Intelitech Group™ offers CollectorTalk!, an easy-to-use computer based training tool...

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Turning to Analytics »

"Many agencies are turning to analytics to gain the competitive advantage to effectively compete in today's market conditions".

In today's competitive collection environment, agencies need quick and easy access to accurate data that can help managers make sound business decisions, employ solid business strategies, and continuously measure...

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Industry NEWS

Business Intelligence — »
Leveraging Outbound Dialing Strategies To Improve Collections

Often times we continuously change our dialing strategies in pursuit of improving our collection effectiveness. On the surface this seems like a simple, tactical approach; but in reality is a business strategy question only partially related to your dialer. The tactical exercises of setting dialer predictive level, getting just the right messageing scripts, or how to best use answering machine detection yield negligible results compared to examining your entire collection efforts as a whole, and integrating your dialer into your business strategy.

This whitepaper will explain proven approaches to making your dialer an extension of your business account strategy. Currently, call centers can both make calls and receive calls, and handle them in both attended and unattended modes. These two axes produce...

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