Check out the March Company Newsletter »

This newsletter includes updates and articles on collector training, business analytics and Industry trends. Read more »

Identifying Proper Staffing Levels

By Terry Glidden & Jason Dodge | 03/21/12

"having too many people on hand would quickly kill our profitability for the day. In order to keep our returns up, we established three simple metrics to determine the number of people we should have actively working..." Read More »

Making Smart Hires: 4 Steps for Getting the Right People

By Brett Sivits | 02/14/12

I recently heard a collection manager of a major collections organization tell me “You have to hire 10 collectors just to get one decent one”. I have certainly felt that way before. You hire someone and bring him or her all the way through the hiring process... Read More »

ACA & DBA Respond to New York Times Unnuanced Piece on Collection Industry

By insideARM.com | 04/12/12

ARM industry trade groups ACA International and DBA International penned the letter to the editor below in response to a piece that appeared in The New York Times last week. The letter has yet to be published in the paper, but the associations wanted the industry to have an opportunity to read their response. Read More »

FHA Makes Home Loans Difficult for Consumers in Collections

By insideARM.com | 04/06/12

Once upon a time, back when we were all younger and more innocent (2007), the story goes you could buy a house with just a made up job and absolutely no proof of income other than saying, “I sure don’t know what to do with all the gobs of money I make at my job in the Science Stuff for Business Center where I’m the CEO. Read More »